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Billing question Sign up here! Search this forum this category all forums for All words Any words Whole Phrase (search options) Auto Repair Home>> CarJunky>> Open Posting hales16 New User Nov 26, 2015, 6:57 AM Post #1 of 4 (2145 views) Billing question Sign In Question about ethics of billing. I take an 05 Sequoia in that has a coolant leak. I get charged $50 for a leak test and they replace the radiator, flush and fill. Total cost, $650. A week later the radiator is empty again so I take it back and they charge me another $50 for another leak test and replace the waterpump, timing belt and serpentine belt. Total cost $1200 which includes $30 for antifreeze. My question: if it were you and you missed the leak in the waterpump the first time, would you charge for the leak test and antifreeze again? kev2 Veteran Nov 26, 2015, 7:13 AM Post #2 of 4 (2141 views) Re: Billing question Sign In did you talk with the management ask what why those charges? your description and concerns seams valid- but two sides to a story.... A professional union or dealer shop should strive to satisfy you.... Tom Greenleaf Ultimate Carjunky / Moderator Nov 26, 2015, 8:25 AM Post #3 of 4 (2135 views) Re: Billing question Sign In IDK - If radiator leaked so much or for a long time water pump wouldn't have been run with pressure till the first one fixed and might have worked but problem lurking? Personally I wouldn't charge for diagnostics a second round within that time but rather show you the leak and suggest what to do then as a new unseen issue. That's if everyone is playing fair w some bad luck tossed in. If there's any common sense left in anything why would they purposely hand you back the vehicle if the really knew it wasn't totally done yet? Can only see that I can see this both ways and if I was in charge of billing second round out would have been easier on the bill to a repeat customer to make you happy and explain how it could happen, T Hammer Time Ultimate Carjunky / Moderator Nov 26, 2015, 10:06 AM Post #4 of 4 (2129 views) Re: Billing question Sign In The most likely reason they did this is that they are paying their techs on a flat rate basis. That means they get paid piece meal for every piece of work they do. In that scenario, the original tech would be responsible to look at it for free if anything was his fault. If that's not the case, then they have to pay a tech again for that time so they have to collect it from you. Common sense says they shouldn't be charging you a second time but in order for that to happen, they would have to pay the tech out of their pocket which is something they probably should do. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.   Automotive Repair     Auto Body Repair and Refinishing     Heating or AC Issues     Electrical and Wiring     Brake Systems     Car Stereo Repair Advice     General Discussions     Car Making Funny Noises     Engine Fault Codes     Engine Troubles     Exhaust Systems     Steering and Suspension     Transmission Troubles     Tricks of the Trade Automotive World     General Discussions     Antique Car Talk     Car Shows and Events     The Bargin Bin     Motor Vehicle Inspection     Car Care Tips     Traffic Tickets     Gasoline, Motor Oils, Concept Cars and Engines     Auto Insurance, Financing, Leases, Warranties Truck Repair     General Discussions     Truck Engine Repair     Truck Suspension Repair Motorcycle Repair     General Discussions     Motorcycle Engine Repair CarJunky     Open Posting     Board FAQ's     New Board Suggestions

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